General Office Policies

Cancellations

We require 48 hour notice for all cancellations. Cancellations are recognized through a phone call or by responding to your text reminder. If you need to cancel your appointment within 48 hours of your scheduled appointment, a cancellation fee will be applied. Want to set up your text reminders? Call our office so an Administrator may help assist you!

Recurring appointments

We encourage all of our clients to set up recurring appointments with their therapists in order to ensure they are able to consistently attend sessions. Recurring appointments are scheduled in 2-3 month increments and allow our clients to see their therapist at the same day and time on a weekly, biweekly or monthly basis. If you have to cancel more than 2-3 recurring appointments in a row, all scheduled appointments may be revisited, cancelled, or rescheduled at the discretion of your therapist.

Notice to Consumers: Texas Mental Health

Contacting the Texas Behavioral Health Executive Council (BHEC)

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:

Texas Behavioral Health Executive Council –https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:

Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection

Requesting Your Health Care Records

You have the right to request a copy of your mental health records.

To request your records, please submit a written request to your treating clinician or to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.

If you have questions about accessing your records, please contact our office for assistance.

Policies for Minors

For clients under the age of 18, we require both parents to consent to treatment at Greer & Associates, PLLC prior to scheduling. We understand that some families have circumstances that may create difficulty or complexity in order to meet this requirement and we are more than happy to answer your questions upon your phone call. We aim to make the intake process as easy and simple as possible for our clients. 

• Required Documentation prior to scheduling:
  • IDs for both Parent(s)/Guardian(s)
  • Intake Paperwork must be filled out by both Parent(s)/Guardian(s)
  • Divorce Decree or Custody Paperwork (if applicable) 
  • Insurance Card Front & Back (if applicable)

• Next Steps:
  • Call our office to schedule your Parent Consultation and first session for the client.
    • Parent Consultations are required for all minors. This will take up the amount of a full session (45-50 min) and will be billed the same method as the rest of your child’s subsequent sessions.

Please note: for In-Person sessions, parents are required to stay on office premises unless your child is the age of 16 or older.

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